Help

FAQ

Questions

• Where can I send postcards?

  U.S. to U.S. only — return and recipient addresses must both be U.S. Canada is next: join the waitlist on the home page. A phone app is also on the backlog — same home-page waitlist.

• Do I need a computer?

  The postcard editor works best on a laptop or desktop. You can still browse, buy credits, and finish pay on a phone. If you’d like a Memoria app later, join the mobile waitlist on the home page.

• What does “approve by” mean?

  The last moment we can take your OK and still hit the arrival window. Same time on the dashboard, order page, and reminder emails.

• Why do I need to approve before you print?

  We print only after you OK the proof. Approve — or change the design and get a new proof — before that cutoff.

• What is a Memoria credit?

  One credit mails one postcard. Buy a pack or pay per send. Repeating series ask you to confirm credits in chat before each new cycle.

• When will my postcard arrive?

  We show an estimate from production and transit — not a guaranteed date. We’ll email you if timing changes.

• My order says Failed — what should I do?

  Open the order, copy the ID, then email us from Help with that ID.

• How do repeating or annual sends work?

  After a send, we plan the next one. When a cycle is ready, confirm Memoria credits in your postcard chat (same confirm step as a one-time send), then approve the proof. Pause, resume, or skip from the dashboard.

• Which languages can I print on a postcard?

  English and Spanish use our Latin postcard fonts. Arabic, Simplified Chinese, Traditional Chinese, and Korean use Lob-proofed Noto fonts so glyphs show correctly on the printed PDF. Pick your language in Settings or the editor — chat replies and new wording follow it; we don’t rewrite text already on the card unless you ask. Keep each side under about 240 characters.